Performance

There is a need for all people in the business to develop knowledge and skills and change their own and others' behaviours for high performance
Knowledge and skill required for organisational transformation:

  • Interpersonal communications
    • emotional acuity and speaking from "I"
    • empathic listening and coaching
    • identifying and reclaiming projections

  • Social processes for effective teams
    • social contract
    • public positive regard
    • deconstructive enquiry

  • Human centred design
  • prototyping and testing
  • stakeholder mapping
  • interviewing and profiling
  • affinity clustering and prioritising

  • Collaborative decision making
    • clarity of context and purpose
    • perspective taking, seeking and coordination
    • decision-making process and communication

Behaviours for organisational effectiveness (for example, based on Human Synergistics Leadership Styles Inventory):

  • Constructive
  • Achievement
  • Self-actualising
  • Humanistic-encouraging
  • Affiliative

NOT
  • Aggressive-defensive or Passive-defensive
    • Oppositional
    • Power-over
    • Competitive
    • Perfectionistic
    • Approval-seeking
    • Conventional
    • Dependent
    • Avoidant